Faq's
Order Questions
When will my order ship?
We aim to process and ship all orders within 5 working days. Delivery typically takes up to 7-10 working days, depending on your location.
Can I edit or cancel my order?
We process orders quickly to ensure prompt delivery, so we cannot guarantee changes or cancellations once an order is placed. If you wish to cancel, please contact us as soon as possible at info@mirkash.com with your order number, and we will do our best to assist.
How can I track my order?
Once your order has shipped, we will send you a tracking number by email so you can monitor your package.
Shipping Questions
What are your shipping options and costs?
We offer free shipping pan India. All prices quoted on the website are GST included.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original condition, and returned with all original packaging, including the dust bag and Mir Kash box.
Who pays for return shipping?
Customers are responsible for return shipping costs and any applicable duties or taxes. Mir Kash is unable to cover these expenses.
How do I start a return?
Please email info@mirkashco.com with your order and shipment details to request return approval and further instructions.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 14 working days and credited to your original payment method. You will receive an email confirmation when complete.
Product Information
What materials are used in Mir Kash handbags?
Our handbags are crafted using cruelty-free leather alongside thoughtfully chosen sustainable materials, including innovative plant-based options such as apple and cactus leather, as well as high-quality microfiber leather.
Do Mir Kash bags fit all phone sizes?
Our bags are designed with versatility in mind and comfortably accommodate most modern smartphone sizes. For exact dimensions, please refer to the product description on each item’s page.
What kind of closures do Mir Kash bags use?
We use high-quality magnetic snap closures or secure zippers, depending on the design, to ensure your belongings stay safe while allowing easy access.
How should I care for my Mir Kash bag?
To maintain your bag’s elegance, gently wipe with a soft, damp cloth. Avoid exposure to excessive moisture and prolonged direct sunlight.
Additional Questions
Do you offer exchanges?
Currently, we do not offer direct exchanges. We recommend returning your original item for a refund and placing a new order for the desired product.
How often are products restocked?
We produce in small batches to maintain quality. Popular items may sell out quickly. Restock times vary but typically take 1-2 months. Signing up for product waitlists helps us prioritize what to bring back.